How to submit a Stock Query

What is a Stock Query (Stock Reconciliation Report)?

A Stock Reconciliation Report is an Excel sheet showing the movement of your stock through Takealot’s Distribution Centres. These inflow and outflow movements are captured at all physical touchpoints including Inbound Receiving, Inventory, Outbound Delivery, Removal Orders, Returns etc. 

Due to the thousands of units of stock moving through our Supply Chain, we use these stock movements to account for errors. 

You are welcome to request a Stock Reconciliation where you believe your stock levels are incorrect due to loss, damage or system error. Based on the outcome of the report, your account may be reimbursed for stock losses. Or, reimbursements may be reversed where stock is later allocated correctly (for example, where previously lost stock is found). 

Please ensure you have checked the following systems and pages for stock that may be in processing and which is not considered to be lost:

1. The Manage My Offers page
Refer to the Stock on Way column and look for a circular arrow icon. Whenever this icon is present, there are units that are still being processed for shelving. Hover over the icon to see if the units in receiving could account for your missing units. See here for more information on the shipment flow process of your stock.

2. The Inbound Exceptions section of the Takealot Booking System
Inbound Exceptions refer to shipments or units within a shipment that were delivered to a Takealot DC but that cannot be scanned into the DC. Reasons include damaged stock, missing barcodes and oversupply of units.

How to log your ticket for a stock reconciliation

You have two options: query a single product’s stock levels or query multiple products using our template. 

Stock query (single TSIN)

To log a ticket, please use this form with the following selections Seller Query Type: Manage My Offers > Stock query (single TSIN). You will need to insert a single TSIN in the field provided. 

Bulk stock query (template upload)

1. Download and complete this template
2. Log a ticket using this form with the following selections Seller Query Type: Manage My Offers > Bulk stock query (template upload). You will need to upload the completed template with your ticket.  

Remember to always check your inbox for your ticket reference number and a reminder on follow-up steps. You should receive feedback within two weeks of receiving your confirmation email.