Orders can automatically cancel due to a delay or a payment not reflecting within the 5 working days required for your order to be accepted. We will send you a payment reminder email before cancellation takes place.
It may also happen at times that we experience a delay in communication from our suppliers when they run short of stock. The result is often a cancellation of the item not available in stock. In a case where this happens, we will communicate this in form of an email.
If your item has been cancelled, the amount of the item will be credited back to your account profile where you can make another purchase. Alternatively, you can request a refund.
If you would like your credit refunded, please to let us know by replying to the email this article is linked to and our friendly Online Shopping Assistants will be happy to assist.