We always aim to collect on the date we promise when we arrange a collection with you.
We start making arrangements to collect your return as soon as your return is logged. This makes it impossible to make any changes to your collection address after you’ve logged your return as an instruction will have already been received by our courier.
We understand there may be situations where it would be impossible for you to have your return collected at the address provided in your request. Should this occur, please don’t hesitate to let us know by replying to the email this article is linked to should one occur and our friendly Online Shopping Assistants will be happy to assist.