Product Queries Described: What? When? Why? How? Where? Who?
Product Information Request
Product information requests could relate to anything relating to a product, size, colour dimensions.
Copy the link to the website search bar to locate the specific product.
This customer asked 3 questions relating to this product. Review each of the images, description page as well as the product tab.
In this example the online shopping assistant created an internal note as only one of the customer’s customers could be found.
When escalating to another department, it's important to ensure that you supply clear points on the following:
2. Proposed Action
3. Additional Information
This is a Marketplace product and therefore the query will need to be escalated to them.