Zendesk Customer Classification: Order Management & Cancellation_ Duplicate_Order
If a customer attempts to place an order and experiences payment issues, they may start the process of placing an order from the beginning. This creates duplicate orders. They may contact us to cancel the duplicate order.
To assist a customer cancel an order, you would need to go to the order details on CS Portal.
Under Order Items, you would neef=d to go to the little pen icon tight next to the item that needs to be cancelled.
By clicking on the little pen icon, you will get 2 options; the cancel option and the return option. You will click on the cancel option.
Once you’ve clicked on the cancel option, you will need to select the reason the customer would like to cancel.
Once you’ve selected the reason, you can then select Cancel Order.