Zendesk Customer Classification_General Info Request_Vouchers_/_Gift_Cards
Vouchers expire after 3 years. They always start with T2 and ranges from 16-23 characters and they can be added as a credit on the account under the “my account” section.
How does Vouchers work?
1. Add to cart
2. Proceed to checkout (as it works with any other purchase)
3. Once your order has been paid for, we'll deliver the gift voucher to your chosen recipient via email.
Voucher orders show as digital orders in CS Portal.
Customers may contact us advising they have not received their vouchers/gift cards. In this case, the first thing you have to do is check what the status of the order is on CS Portal.
It should indicate if the voucher was sent to the customer and to which email address it was sent to.
If the email address is the correct one, ask the customer to check their SPAM/Junk mail to see if the voucher is not there.
If the customer didn’t receive their email confirmation with the Gift Voucher, you can ask them to click on the Resend email link as indicated on the image below: