Zendesk customer classification: Delivery____Delivery_options_and_fees
WHEN TO USE:
When going through Checkout, to view delivery options available, customers need to select an address. Currently, we only deliver throughout South Africa as our website is built to support deliveries within the 9 South African provinces.
Should an international customer wish to place an order, they will not have an option to input an international address.
Our delivery options are determined mainly based on two things:
- Customer’s Address
- Product Availability
When customers purchase items on our website, each product page stipulates the number of days or weeks their product will take to be delivered. Depending on the shipping plan, the estimated delivery date is calculated in working days, therefore 1 week = 5 days (excluding public holidays and weekends).
At checkout, they will be offered various shipping options, such as Express shipment (Next Day, Same Day and Weekend Delivery) or Standard delivery. Express delivery is currently only available in certain areas and there is a surcharge depending on the delivery option the customer selects.
INTERNATIONAL SHIPPING FOR UNISA BOOKS
Takealot offers an international shipping offering for Unisa students.
On the help under the delivery section https://secure.takealot.com/help#delivery
Help question: Does takealot ship internationally?
Answer: Fill out the form below and provide us with your full street address.
These tickets are automatically assigned to Tier 3: Escalations team who will handle the request by requesting the following information to assist with the additional shipping cost required for payment.
- ISBN number or course code
- Product titles & Product quantities
When information is received, shipping costs will be calculated which includes packaging and sent back to the customer for approval.
When the customer accepts - a manual order is placed for collection at CPT warehouse.
After payment has been confirmed, the order will be picked, packed and handed over to Fedex for the international order.
Estimated delivery is 3 to 4 working days after payment has been confirmed