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Submit a request

Submit a request

5 Guides to Reaching Our Support Teams

Always use the contact form link shared with you.
Submit your request before logging in.
Check your email to ensure you have a ticket reference number.
Only fill in the blank fields.
Submit as much relevant information as possible for the shortest turnaround times.

Please choose a request type below

Your email address

Subject

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Department

Merchant Type(optional)

Please select your merchant type. You can refer to the URL of your portal to see if you are a seller or supplier.

Seller Query Types(optional)

Please help us direct your query to the right team by selecting the most relevant query type.

Order ID(optional)

Seller Portal Page(optional)

OF Query Type(optional)

Seller ID(optional)

Courier(optional)

MDX Number(optional)

Supplier ID(optional)

RRN(optional)

PO Number(optional)

Duplicate URL links(optional)

Number of Suspected Duplicate URL links found(optional)

Supplier Portal Page(optional)

Supplier Query Types(optional)

RO Number(optional)

Was the manifest endorsed?(optional)

Service Hubs & Hub Codes(optional)

Service Hubs & Hub Codes

Hubchange Issue(optional)

IE Numbers(optional)

Promo Name(optional)

File name or type(optional)

TSIN Reference(s)(optional)

Submission Number(optional)

RFC Number(optional)

I described the cause (optional)

I described the resolution (optional)

I attached evidence(optional)

Query Source(optional)

Business unit(optional)

Platform(optional)

Sent to Adaptris(optional)

Merchant ID(optional)

Allow the following Seller IDs to Sell My Brand(optional)

Insert the Seller IDs separated by commas

Registered Brand Name as Per CIPC(optional)

I uploaded the CIPC Trademark that matches the Legal Name on my Seller Account(optional)

I have added images or URLS that showcases the brand on the product(optional)

Classes for which your trademark is registered(optional)

List the class numbers separated by a comma

Telephone number and email address of the trademark owner(optional)

Registered Brand Name as per Trademark Document(optional)

Provide the registered trademark certificate(optional)

Sage ID(optional)

Stock Found Date(optional)

I have attached my invoice(optional)

I have attached the stock report without renaming it (optional)

I uploaded images of the physical product and its packaging corresponding to the TSIN that is disabled(optional)

I uploaded a recent invoice on the source of my stock for the disabled TSIN(optional)

Where the disabled product listing contains intellectual property, I uploaded a letter authorising that I may use such IP(optional)

TCS Query Types

Booking Ref Number

What portion of products bearing this trademark name are made within South Africa?(optional)

What portion of products bearing this trademark name or made within South Africa?

I uploaded an invoice as proof (More than 10 units or R20 000 value)(optional)

I have uploaded an authorisation letter from the trademark owner (optional)

I have uploaded the registered trademark document(optional)

Type of Merchant

Attachments(optional)

Add file or drop files here