Important Update: Fulfilment Fee Adjustment Effective 01 April 2026

Hello

At Takealot, we view our sellers as strategic partners in building a marketplace that delivers value to customers and growth for businesses.

Together, we continue to expand our nationwide reach, improve delivery speed, and enhance the overall customer experience to unlock greater opportunities for your brand, all while maintaining a stable fee structure during a challenging economic period.

Since our last fulfilment fee adjustment on 1 March 2023, we have continued to invest in infrastructure and logistics capabilities to help you sell more efficiently and convert more customers.

These investments are focused on one objective: helping your products reach customers faster, more reliably and at greater scale.

At the same time, we continue to navigate rising inflationary and operational costs across transport, infrastructure and labour.

To ensure we can maintain service levels and continue investing in solutions that support long-term seller growth, we will be implementing a fulfilment fee adjustment effective 1 April 2026.

Fulfilment fees will increase by 7% across size and weight bands. All other fee structures remain unchanged. 

Please note: Fulfilment Fees are charged when an item is shipped from the DC. This means that lead-time items sold before 1 April 2026 but shipped on or after 1 April 2026 will be subject to the new fee.

• Faster delivery and fulfilment reliability that improves conversion and repeat purchase behaviour.
• Anchor campaigns, such as Blue Dot Sale, Fire Sale, and seasonal events, attract new customers and bring existing customers back to the platform.
• Ongoing brand marketing investment that protects marketplace equity and drives traffic at scale.
• The Brand Programme, offering performance-based rebates and additional visibility to help protect and grow your brand.
• The TakealotMORE loyalty programme is increasing purchase frequency and the lifetime value of customers.
• Continuous innovation in our Advertising tools, giving you greater control, visibility and performance optimisation.
• The Takealot Seller Success Network equips sellers with vendors and support to scale sustainably.

Everything we invest in is centered around one priority: keeping customers at the heart of all we do. When customer trust and demand grow, your opportunity to scale grows with it. We remain focused on driving demand, strengthening performance tools and improving operational efficiency across the ecosystem.

Thank you for continuing to grow with us.

Warm regards,
The Takealot Marketplace Team