Two-Factor Authentication (2FA) for Takealot Sellers

Note: This feature goes live on 5 June 2026.

Takealot is committed to ensuring the security of your seller account and protecting your business. To enhance account security, Two-Factor Authentication (2FA) has been implemented as a mandatory feature for all seller accounts. This guide explains what 2FA is, how it works, and how you can manage it effectively.

What is Two-Factor Authentication (2FA)?

Two-Factor Authentication (2FA) is an additional layer of security designed to protect your account. It requires you to verify your identity using a one-time code sent to your email or phone, in addition to your password. This ensures that even if someone has your password, they cannot access your account without the verification code.

Why is 2FA Important?

2FA is essential for safeguarding your account against unauthorised access. It helps:

• Protect sensitive seller data.
• Secure your business operations.
• Provide peace of mind by ensuring only you can access your account.

How Does 2FA Work?

The 2FA process is simple and quick:

1. Log in to your Takealot seller account using your username and password.
2. A one-time code will be sent to your registered email or phone via SMS.
3. Enter the code on the login screen to complete the authentication process.

How to Set Up and Manage 2FA

• Mandatory activation: 2FA is automatically enabled for all seller accounts. You will be prompted to complete the setup during your first login after the feature goes live.
• Choosing your preferred method: After logging in, you can select your preferred method for receiving the one-time code (email or SMS). To update this setting:
  1. Go to your Account section.
  2. Navigate to Profile.
  3. Select your preferred method (email or SMS) for receiving the one-time code.

Account Permissions and Managing User Details

It’s important to understand how permissions work for account owners and additional users when managing account details.

Account Owner Permissions

The Account Owner can edit their own information, including contact details, at any time.

For additional users, the Account Owner can edit the first name, last name, and role/title fields. However, once contact details for an additional user are saved, only the additional user can update their own contact details via the Account Overview section of the Seller Portal.

If an additional user is unable to fix an issue with their details, the Account Owner can delete the user and re-add them.

Primary Contact Restrictions

The Account Owner cannot delete the Primary Contact on the account. To delete the Primary Contact, the Account Owner must first assign someone else as the Primary Contact (this can even be themselves) before proceeding with the deletion.

These permissions ensure that account management remains secure while allowing flexibility for users to maintain their own details.

Troubleshooting Common Issues

If you encounter any issues with 2FA, follow these steps to resolve them:

Not Receiving the Code:

1. Check your spam or junk email folder.
2. Ensure your contact details (email or phone number) are up to date.
3. Wait a few minutes and try again.

Lost Access to Your Email or Phone:

1. Contact Takealot Seller Support immediately for assistance.
2. You will need to verify your identity to recover your account.

Additional Support

If you need further assistance with 2FA, you can reach out to Takealot Seller Support. They are available to help with any issues, including troubleshooting and account recovery.

2FA is a critical step in securing your seller account and ensuring the safety of your business. By following the steps outlined in this guide, you can confidently manage your account with enhanced security.