We understand waiting for your refund can be frustrating. Here's what affects your refund processing time:
Expected Processing Times:
Your refund timeline depends on your original payment method
- Credit & Debit Cards (SA): 3-5 working days (credit cards may take 5-7 days)
- International Cards: 7-9 working days
- EFT Methods (Ozow, PayFast, COD): 3-5 working days
- Digital Wallets (Apple Pay, Google Pay): Up to 24 hours
- Buy Now, Pay Later Methods (PayJustNow, Payflex): Up to 24 hours
- Loyalty Points (eBucks, Discovery Miles): Up to 24 hours
- Takealot Account Credit & Vouchers: Immediate when processed
Common Reasons for Delays:
Your refund might be taking longer due to
- Bank Processing: Banks have their own processing timeframes
- Missing Information: We may need your bank details for EFT refunds
- Payment Method Restrictions: Some payment methods have specific refund rules
What You Can Do:
Check your account: Your refund might already be applied as account credit
Verify bank details: Ensure we have your correct banking information for EFT refunds
Be patient: Most refunds process within the expected timeframes
Contact us: If it's been longer than expected, we're here to help track your refund
Remember: We can only refund the amount you actually paid (excluding coupons/vouchers), and refunds go back to your original payment method whenever possible.
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