Logo
Click on Sign In to view your support tickets and more articles
Submit a request
Sign in
  1. takealot.com
  2. Customer Self Help

Customer Self Help

Refunds & Credits

  • Why is my refund taking so long?

Returns

  • How do I log a return?
  • Can I reschedule my return collection date or address?

Delivery / Collection

  • What do I do if my items were damaged when I received them?
  • Can I get available items first and the rest later?
  • What happens if a product is missing from my shipment/delivery?
  • Can I change my delivery address after I have ordered?
  • Can I reschedule my delivery?/Can I choose a specific delivery date or time?
  • When will my order be delivered?

Order Management & Cancellation

  • How do I cancel my order?
  • Can I make changes to my order after I have placed it?
  • Why was my order cancelled?

Discovery & Product Selection

  • Can you help me find an item?
  • Can you give me more information about Pre-orders?
  • Can you give me more information about a product?

Account Management

  • My email address has changed, how do I update this on my current account?
  • How do I unsubscribe from your email newsletters?
  • Login or Password
Logo