Customer Self Help

Refunds & Credits

• Why is my refund taking so long?

Returns

• How do I log a return?
• Can I reschedule my return collection date or address?

Delivery / Collection

• What do I do if my items were damaged when I received them?
• Can I get available items first and the rest later?
• What happens if a product is missing from my shipment/delivery?
• Can I change my delivery address after I have ordered?
• Can I reschedule my delivery?/Can I choose a specific delivery date or time?
• When will my order be delivered?

Order Management & Cancellation

• How do I cancel my order?
• Can I make changes to my order after I have placed it?
• Why was my order cancelled?

Discovery & Product Selection

• Can you help me find an item?
• Can you give me more information about Pre-orders?
• Can you give me more information about a product?

Account Management

• My email address has changed, how do I update this on my current account?
• How do I unsubscribe from your email newsletters?
• Login or Password