How do I log a return? – takealot.com

Returns can be logged on all channels we offer.

Website (Desktop)
Mobisite
Mobile Apps ( Android or IOS)

You can Log a Return using the below steps:

Go to My Account
Go to Returns
Go to Log Return
Select the Order - Select the Item
Complete the Online Form

Return Reason:

An item can be returned for one of the following reasons based, on our returns policy rules and will be subject to evaluation upon collection

Returns Reason	Policy Rules Period
Product no longer wanted	Within 30 days of delivery or collection
Wrong product delivered	Within 30 days of delivery or collection
Product delivered in poor or damaged condition	Within 30 days of delivery or collection
Missing parts or accessories	Within 30 days of delivery or collection
Product Defective or does not work	Within 6 months of delivery or collection or based on warranty period (stipulated on the product page)
Description on website not accurate	Within 30 days of delivery or collection
Manufacturer warranty (stipulated on product page)	Within 30 days of delivery or collection under one of the above reasons; thereafter a return needs to be logged with the supplier directly (stipulated on the product page)
Exchange (different colour variant or size)	Within 10 days of delivery or collection based on variants being available (If not available, a credit can be applied to buy another product of your choosing)

Describe the problem - please ensure that you add as much relevant information as possible to assist us resolve your return as soon as possible.

Preferred Outcome:

You can select one of the below outcomes based on your Return reason

Refund to my original payment method
Replace item
Credit my Takealot account

Preparing your item:

Please package your return carefully to prevent damage during transit.
Please ensure that that passwords/ Find my device removed or deactivated before returning
You must return the item in its original product packaging with all the accessories and parts included, and all seals must be intact (if applicable).

If you don’t, we will not accept the return and will send the item back to you.

However, you may log the return again if you can do so with all the missing packaging and parts, but we may charge you a fee for collecting the item from you and, where applicable, a fee for delivering the same or a replacement item back to you.

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