Assessing the New Contact Form for Previous Compliance Form Users

If you are looking to redirect your queries according to the previous Compliance Form, please take note of the following:

Always select set the Merchant Type to Seller, then follow these guides:

• Seller Query Type: Dispute Suspensions & SLAs
  Used for Account suspension, Leadtime suspension, Replenishment suspension and Product disabled disputes and appeals. Please read this article for further assistance in compiling your appeal.
  
  
• Seller Query Type: Upload Certificates & Apply to Sell Specific Goods 
  Used for ICASA, NRCS, SAHPRA and other documentation.
  
  
• Seller Query Type: Account Setup & User Management
  For changes to your business details.
  
  
• Seller Query Type: Suspected seller violations
  To report duplicate products, trademark infringements etc.