If you are looking to redirect your queries according to the previous Compliance Form, please take note of the following:
Always select set the Merchant Type to Seller, then follow these guides:
- Seller Query Type: Dispute Suspensions & SLAs
Used for Account suspension, Leadtime suspension, Replenishment suspension and Product disabled disputes and appeals. Please read this article for further assistance in compiling your appeal.
- Seller Query Type: Upload Certificates & Apply to Sell Specific Goods
Used for ICASA, NRCS, SAHPRA and other documentation.
- Seller Query Type: Account Setup & User Management
For changes to your business details.
- Seller Query Type: Suspected seller violations
To report duplicate products, trademark infringements etc.