Navigating the Seller Portal for Return Disputes

The Seller Portal offers a more efficient and convenient process for disputing a product return. To submit a dispute for a returned product, visit the View Returns page on your Seller Portal.

Submitting a Return Dispute via the Seller Portal

To address issues with a returned product, you can submit a dispute directly from the View Returns page on the Seller Portal:

• Access the View Returns Page: Navigate to the View Returns page to see your product returns.
• Submit a Return Dispute: Click the button ">" next to the product return in the Action column to open the Action Column dialogue slide-out window. Within the slide-out window, navigate to the Return Disputes panel and click "Log Return Disputes." Complete the form with the necessary details and attachments, then submit your dispute. 

Remember, you have a 30-day window to submit a dispute after collecting a returned product from Takealot's Distribution Centres. The Takealot Team reviews return disputes every day in "Submitted" status are updated to "In Review" status. Sellers must expect feedback via email and in the Seller Portal within five business days.

Viewing and Managing Disputed Returns

The Seller Portal also offers a comprehensive overview of all your draft and submitted return disputes on the Return Disputes dashboard:

• Access the Return Disputes Dashboard: Click the Return Disputes option on your dashboard menu to redirect to this dashboard.
• Return Disputes Dashboard Overview: The dashboard provides a complete view of all disputed returns and their statuses. Here, you can easily manage and review the status of each dispute and export dispute data for your records.

Additional Resources for Further Understanding

Refer to this knowledge article for further information on submitting your return dispute from your Seller Portal. To understand the factors to consider before initiating a return dispute, consult this knowledge article.